At AL HADISA, we are committed to providing quality printers, printer toners, and printer ink products. We want our customers to have a smooth and reliable shopping experience.

This Refund & Return Policy explains the conditions under which products may be returned, exchanged, or refunded.

1. Return Eligibility

Customers may request a return if:

  • The product received is damaged or defective.
  • The wrong product was delivered.
  • The product received does not match the product ordered.
  • The product has a manufacturing defect.

To be eligible for a return, the product should generally be unused, in its original packaging, and accompanied by the order details or proof of purchase.

2. Toner and Ink Products

For hygiene, quality-control, and product-safety reasons, opened or used toner cartridges, ink cartridges, and consumable products may not be eligible for return or refund, unless the product is defective, damaged, or incorrectly supplied.

Customers are advised to verify printer model compatibility before placing an order.

3. Printers

Printer returns may be accepted where the product is:

  • Received damaged.
  • Defective upon delivery.
  • Incorrectly supplied.
  • Significantly different from the product description.

The printer should be returned with its original packaging, accessories, manuals, cables, and other items supplied with the product, where applicable.

4. Return Request Period

Return requests should be submitted within 7 days of receiving the product.

Requests submitted after this period may not be accepted unless required under applicable law or approved by AL HADISA on a case-by-case basis.

5. Damaged Products

If your order arrives damaged, please contact AL HADISA as soon as possible.

We may request:

  • Photographs or videos of the damaged product
  • Photographs of the external packaging
  • Order number
  • Delivery details
  • A description of the issue

This information helps us assess the claim and coordinate with the delivery provider or supplier where necessary.

6. Wrong Product

If you receive a product different from the one you ordered, please contact us within the applicable return period.

After verification, AL HADISA may arrange a replacement or provide an appropriate refund, depending on product availability and circumstances.

7. Defective Products

If a printer, toner, or ink product is found to have a manufacturing defect, we may offer one of the following solutions, depending on the circumstances:

  • Replacement of the product
  • Repair, where applicable
  • Store credit
  • Refund

Products may be inspected or tested before a replacement or refund is approved.

8. Non-Returnable Items

Unless required by applicable law, the following items may generally not be eligible for return:

  • Used or installed ink cartridges
  • Used or opened toner cartridges
  • Products damaged due to misuse or improper installation
  • Products damaged after delivery through customer handling
  • Products without their original packaging where the packaging is necessary for safe return
  • Products altered or repaired by an unauthorized person
  • Products returned after the applicable return period

9. Refund Process

Once a returned product has been received and inspected, we will notify you regarding the status of your refund.

If the refund is approved, the amount will be processed using the applicable payment method or another appropriate method agreed upon with the customer.

The time required for the refunded amount to appear in your account may depend on your bank or payment service provider.

10. Shipping Charges

Original shipping charges may be non-refundable unless the return is due to:

  • A defective product
  • A damaged product received during delivery
  • An incorrect product supplied by AL HADISA

Return shipping arrangements may vary depending on the reason for the return.

Where the return is due to customer preference, incorrect product selection, or compatibility issues, the customer may be responsible for applicable return shipping costs.

11. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped or delivered to the logistics provider, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

12. Exchange

Where eligible, AL HADISA may offer an exchange instead of a refund, subject to product availability.

If the replacement product is unavailable, an appropriate refund or alternative solution may be offered.

13. Compatibility

Customers are responsible for confirming that a printer, toner, or ink product is compatible with their printer model before ordering.

AL HADISA may not accept returns caused solely by the customer's failure to verify compatibility, particularly where the product has been opened or used.

14. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with:

  • Customer name
  • Order number
  • Product name
  • Reason for return
  • Photos or videos, where applicable
  • Proof of purchase

Contact Details

AL HADISA
Location: Saudi Arabia
Phone:+966 563528639
Email: info.alhadisa@gmail.com