At AL HADISA, we aim to provide reliable and convenient delivery for all orders of printers, printer toners, ink, and related products.

This Shipping Policy explains our shipping and delivery procedures.

1. Shipping Locations

AL HADISA currently provides delivery services within the Saudi Arabia.

Delivery availability may depend on the customer's location, product availability, and courier coverage.

2. Order Processing

Orders are generally processed after successful payment confirmation.

We aim to process orders within 1–2 business days.

Orders may take longer to process during:

  • Public holidays
  • Promotional periods
  • High-demand periods
  • Unexpected operational delays
  • Product availability issues

If there is a significant delay in processing your order, we may contact you using the contact information provided with your order.

3. Estimated Delivery Time

After an order has been dispatched, delivery generally takes approximately 2–5 business days within the UAE.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, courier, weather, public holidays, and other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

Shipping fees may vary depending on:

  • Delivery location
  • Order size or weight
  • Product type
  • Delivery service selected
  • Promotional offers

Any applicable shipping charges will be the customer's responsibility unless free shipping is specifically offered.

5. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Customers can use the provided tracking information to monitor the progress of their delivery.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

Please ensure that your:

  • Name
  • Phone number
  • Building or office details
  • Street information
  • Area
  • City
  • Other required delivery information

are correct when placing your order.

AL HADISA may not be responsible for delays or additional costs caused by incorrect or incomplete delivery information supplied by the customer.

7. Failed Delivery Attempts

If the courier is unable to deliver an order because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional delivery attempts may be made according to the courier's procedures.

Additional delivery charges may apply in certain circumstances.

8. Damaged Packages

Customers should inspect the package when it is delivered.

If the package appears visibly damaged, customers are encouraged to:

  1. Take photographs or videos of the package before opening it.
  2. Check the product for damage.
  3. Contact AL HADISA as soon as possible.
  4. Provide the order number and relevant photographs or videos.

This will help us investigate the issue with the courier or supplier.

9. Wrong or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Please provide:

  • Order number
  • Product details
  • Description of the issue
  • Photographs or videos, where applicable

After verification, AL HADISA may arrange a replacement, missing-item delivery, or another appropriate resolution.

10. Delivery Delays

Although we work with delivery providers to ensure timely delivery, delays can occur due to circumstances outside our control, including:

  • Severe weather
  • Public holidays
  • Traffic or transportation disruptions
  • Courier operational issues
  • Incorrect delivery information
  • Government or regulatory restrictions
  • Unforeseen events

AL HADISA cannot guarantee a specific delivery date unless expressly stated at the time of purchase.

11. International Shipping

At present, AL HADISA primarily offers shipping within the Saudi Arabia.

International delivery may be available for selected orders upon request and subject to product availability, courier service, customs requirements, and additional charges.

Customers are responsible for any applicable customs duties, taxes, or other charges associated with international shipments.

12. Cancellation and Returns

Order cancellation and product returns are governed by our Refund & Return Policy.

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been dispatched may not be eligible for cancellation and may need to follow the applicable return procedure.

13. Contact Us

If you have any questions about shipping or delivery, please contact us:

AL HADISA
Location: Saudi Arabia
Phone:+966 563528639
Email: info.alhadisa@gmail.com

We will be happy to assist you with your delivery-related enquiry.

14. Changes to This Shipping Policy

AL HADISA reserves the right to update or modify this Shipping Policy when necessary.